LightLoad Terms of Service

1. Eligibility

You must be at least 18 years old and located in the United States to use the Service.

2. The Service

LightLoad lets homeowners visualize contractor projects: you upload a photo of your property and the Service produces an AI-generated preview of a selected project, offered through a contractor’s storefront. Contractors receive tools to present their work and receive customer quote requests.

3. Accounts

Your customer account is your verified email address; verifying a code sent to your email creates and accesses your account. You are responsible for maintaining access to your email account. Contractor accounts authenticate through our identity provider and may include team seats managed by the contractor.

4. Your Content and License

You own your content. Photos you upload remain yours.

License to LightLoad. By uploading content you grant LightLoad a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for example, to produce renders), and display your photos and the resulting renders as needed to: (a) operate the Service, including showing your photos, renders, and quote details to the contractor whose storefront you used; and (b) improve and train LightLoad’s services and models, including the AI systems that generate renders.

Marketing requires your permission. We will not display your photos or renders in LightLoad’s public marketing without your express permission for that specific use.

Your responsibilities. You may only upload photos you have the right to use, and you may not upload unlawful content. All uploads and generated images pass automated moderation and may be held for review.

5. Renders Are Previews

Renders are AI-generated conceptual visualizations. They are illustrations, not construction documents, engineering drawings, quotes, or promises of a buildable result. Actual project feasibility, appearance, dimensions, materials, code compliance, and price are determined solely between you and your contractor.

6. Credits and Payments

Renders consume render credits. Only a successful render consumes a credit — failed or blocked generations release the reservation. Credits have no cash value and are not redeemable for cash. Customer credits do not expire for at least 12 months from purchase; contractor credits expire 12 months after purchase; monthly included credits do not roll over. Purchases are processed by our payment processor; except where required by law, purchases are non-refundable (failed renders release credits rather than refunding). Prices may change prospectively.

7. Contractor Terms

• Payment. Contractors purchase render credits; subscription fees apply per the published plans. Pilot-program participants receive a named, dated complimentary entitlement that ends when the pilot ends.
• Directory. Publishing a storefront constitutes consent to appear in LightLoad’s public contractor directory, including trade categories, service-area label, distance-based placement, and storefront content. Business addresses are collected for placement; only a service-area label and distance are shown publicly, never the address itself.
• Leads. Quote requests are delivered to your lead inbox. You may use lead information solely to respond to that customer’s inquiry and conduct your business with them, consistent with applicable law.
• Honest content. Storefront content must be truthful. Sample storefronts operated by LightLoad are always labeled as samples and do not accept real project requests.

8. Acceptable Use

You may not misuse the Service: no unlawful, infringing, or harmful content; no attempts to evade rate limits, abuse protections, or moderation; no automated scraping or interference with the Service.

9. Termination

You may stop using the Service at any time and may request account deletion (see the Privacy Policy). We may suspend or terminate accounts that violate these Terms. Deleting your account forfeits remaining credits; we will state this plainly at the point of deletion. Financial ledger records are retained in de-identified form.

10. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, LightLoad disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. LightLoad is a visualization and connection platform; we are not a party to any agreement between homeowners and contractors and are not responsible for contractor work, quotes, or conduct.

11. Limitation of Liability

To the fullest extent permitted by law, LightLoad’s total liability arising out of or relating to the Service is limited to the greater of $100 or the amount you paid LightLoad in the 12 months before the claim. LightLoad is not liable for indirect, incidental, special, consequential, or punitive damages.

12. Changes to These Terms

We may update these Terms; we will post changes to this page and update the effective date, with additional notice for material changes. Continued use after changes take effect constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-laws principles. (Architect note: Indiana chosen as the owner’s home state; confirm with counsel.)

14. Contact

privacy@lightload.co